International Shipping & Duties FAQ
Frequently Asked Questions About International Shipping
Do I have to pay customs fees when my order arrives?
No! When you order our wellness products internationally, all duties, import taxes, and customs fees are calculated and collected at checkout. The total price you see is the final price you pay—there are no surprise fees when your package arrives.
What shipping carrier do you use for international orders?
We use DHL Express for all international wellness product shipments. DHL provides fast, tracked delivery with customs clearance included.
Why are duties and taxes included at checkout?
We collect duties and import taxes at checkout (Delivered Duty Paid/DDP) so you know the exact total cost upfront. This prevents delays at customs and ensures you won't be charged additional fees upon delivery.
How are duties and taxes calculated?
Duties and taxes are estimated based on your shipping destination, the product's Harmonized System (HS) code, country of origin, and the declared value. The amount is calculated automatically when you enter your shipping address at checkout.
What if the actual duties differ from what I paid?
We use accurate product information (HS codes and country of origin) to ensure duty calculations are as precise as possible. In rare cases where actual duties differ, we cover any discrepancies—you won't be charged extra.
Do domestic US orders have duties?
No, orders shipped within the United States do not incur international duties or import taxes. You'll only see standard shipping charges, and orders over $50 ship free!
