Thanks so much for your feedback, Samantha. We personally read each of our reviews and want to do our best to help anytime we can!
The variation you noticed between bags comes from natural differences in the meat itself. Duck breast thickness, fat content, and moisture levels all affect final texture after air-drying. We source from farms, not factory processors, so each batch reflects the actual birds. That's also why the flavor and nutrition stay so good.
If you'd like to exchange these for our freeze-dried treats (which are softer), just send us an email at support@thepamperedferret.com and we will take care of that for you!
